1. Information We Collect

We collect information only to provide and improve our service. This includes:

• Account Data: Email address and name for account management.
• Billing Data: Payment information processed securely via our billing partners.
• System Metadata: Resource metrics (CPU, RAM, Storage) and technical logs used to maintain system stability and uptime.

2. Data Ownership & Sovereignty

Consistent with our core values, your business data stays yours. Clouve serves as a Data Processor. We do not access, review, or share the data stored within your specific application instances unless explicitly requested by you for support purposes.

3. Third-Party Infrastructure

Clouve utilizes Google Cloud Platform (GCP) for primary infrastructure. Your data is stored in secure GCP environments that comply with industry-leading security standards. We do not share your data with other third parties for marketing or advertising purposes.

4. Data Retention & Deletion

We retain your information as long as your account is active. If you choose to leave Clouve, we facilitate a custom data export. Once a transition is finalized, your data is permanently removed from our active servers according to our security schedule.

5. Updates to This Policy

We may update this policy to reflect changes in our service or legal requirements. We will notify active users of any significant changes via email.